Refund policy

Returns are only accepted if you received the wrong item. Please request a return within 7 days of delivery. Items must be unused, with tags, complete, and in their original packaging.

To start a return, contact us at hellonari.shop@gmail.com. Once approved, we’ll provide instructions on how and where to send your package. Items returned without prior approval will not be accepted.

If the correct item is unavailable, a refund will be issued based on the condition of the returned item. Otherwise, the correct item will be shipped once the return is received.

For any questions, feel free to reach us at hellonari.shop@gmail.com.

 

Damages and issues

We are not liable for manufacturing defects (e.g., missing, damaged, or nonfunctional items). Please contact the manufacturer or brand directly for assistance, as returns or exchanges for such issues cannot be accepted.

The outer box, case, or bag serves only as protective packaging; minor scratches, dents, or discoloration are not valid reasons for return or exchange.

Please inspect your order upon receipt and contact us right away if you received the wrong item so we can resolve the issue promptly.

 

Refunds

We’ll notify you once your return has been received and inspected. If approved, your refund will be processed within 5 business days. Please note that it may take additional time for your bank or e-wallet to post the refund.